Payments & Wallet
Payment Issues
3 articles
Payment Statuses Explained
Payment statuses tell you where a transaction stands. Learn what each status means and how to read your order correctly.
Updated Oct 8, 2026
Failed Payments and Reversals
Payments can fail for several reasons. Learn how to respond when a payment does not go through and what reversals mean.
Updated Oct 8, 2026
Charged but Order Not Paid
Sometimes money leaves your Mobile Money account but the order does not show as paid. Learn why this happens and how to resolve it.
Updated Oct 8, 2026
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