Receiving and Inspecting Your Order

The Moment That Determines Everything

For a buyer, the arrival of an order is the moment the transaction is tested against expectations. Everything up to this point — the listing, the photos, the description, the seller's promises — becomes tangible. What you do in the first few minutes after receiving a product shapes the rest of the transaction, including whether a dispute is needed.

Inspecting the Product

When your order arrives, take the time to examine it properly before confirming anything. Start by confirming that the package belongs to you and corresponds to your order. Then check the product itself.

Check that it is the correct product and the correct model. Check the size, colour, and variant against the listing. Confirm the quantity. Examine the condition, looking for damage or wear that was not disclosed. Check that important accessories and components are present. Look at the packaging and the major parts of the item. Where serial numbers or other identifiers matter, check those as well.

Comparing Against the Listing

The standard for your inspection is the listing. What was promised? Does the product match? If the listing stated a particular condition, colour, capacity, or set of included accessories, those are the terms against which the product should be measured.

This is why reading the listing carefully before purchase matters — and why keeping a mental or written note of what was promised helps at this stage. The listing is the record. The product either matches it or does not.

Confirming or Reporting

After inspecting the product, there are two appropriate responses.

If everything is satisfactory, select Confirm Delivery. This acknowledges that the order has been received as expected and allows the transaction to conclude.

If something is wrong — the product is incorrect, damaged, materially different from the listing, missing components, or never arrived — Raise a Dispute. This opens the dispute process and places the seller's payout on hold while the matter is reviewed.

There is no third option of doing nothing. An order that is neither confirmed nor reported remains unresolved.

Why Promptness Matters

Inspect and respond promptly. Delay makes it harder to establish what happened — when damage occurred, whether the product was used, whether the delivery actually took place. The sooner you inspect and respond, the clearer the record and the stronger your position if something is wrong.

Receiving an order is not a passive event. It is the point at which you verify that what you paid for is what you received — and the point at which you tell Bukiia the outcome.