Buyer Protection
Resolving Problems
2 articles
Raising a Dispute
Raising a dispute is how a buyer formally reports a problem with an order. Learn when to raise one, how it works, and what to include.
Updated Sep 23, 2026
Evidence and Documentation
Disputes are decided on evidence. Learn what counts as evidence, how to document a problem properly, and how support staff may request further information.
Updated Sep 23, 2026
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