Buyer Protection

What Is Buyer Protection?

Buyer Protection is Bukiia's structured process for helping buyers when an eligible transaction goes wrong. Learn what it is and what it is not.

Eligible Purchases and Coverage

Buyer Protection applies to eligible transactions paid through Bukiia. Learn which purchases qualify and what problems are covered.

What Buyer Protection Does Not Cover

Buyer Protection addresses genuine transaction problems, not buyer regrets. Learn which situations fall outside its scope.

Raising a Dispute

Raising a dispute is how a buyer formally reports a problem with an order. Learn when to raise one, how it works, and what to include.

Evidence and Documentation

Disputes are decided on evidence. Learn what counts as evidence, how to document a problem properly, and how support staff may request further information.

How Bukiia Investigates

When a dispute is raised, Bukiia examines the evidence to establish what happened. Learn how the investigation works and what it looks for.

Possible Dispute Outcomes

Disputes can end in several ways. Learn what outcomes are possible and what each one means for buyers and sellers.

Seller Payout Holds and Fraudulent Disputes

When a dispute is raised, the seller's payout is held while the matter is reviewed. Learn how payout holds work and why fraudulent disputes are treated seriously.