Payments & Wallet
Payment Issues
3 articles
Payment Statuses Explained
Payment statuses tell you where a transaction stands. Learn what each status means and how to read your order correctly.
Updated Sep 23, 2026
Failed Payments and Reversals
Payments can fail for several reasons. Learn how to respond when a payment does not go through and what reversals mean.
Updated Sep 23, 2026
Have Been Charged but Order Not Marked as Paid
Sometimes money leaves your Mobile Money account but the order does not show as paid. Learn why this happens and how to resolve it.
Updated Sep 23, 2026
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