Payments & Wallet

Supported Payment Methods

Bukiia supports Mobile Money payments through MTN and Orange. Learn which methods are available and why paying through Bukiia matters.

How Mobile Money Payments Work

Mobile Money payments on Bukiia follow a clear sequence. Learn what happens at each step and how to pay correctly.

Payment Security Essentials

Payment security on Bukiia rests on a few simple rules. Learn how to protect your PIN, recognise scams, and pay with confidence.

Understanding Your Bukiia Wallet

The Bukiia Wallet holds eligible funds within your account. Learn what the wallet is, what it contains, and how it fits into buying and selling.

Using Wallet Funds at Checkout

Wallet funds can be applied to eligible purchases at checkout. Learn how the wallet option works and how to use it correctly.

Combining Wallet and Mobile Money

Where supported, you can split payment between your Bukiia Wallet and Mobile Money. Learn how combined payments work at checkout.

Payment Statuses Explained

Payment statuses tell you where a transaction stands. Learn what each status means and how to read your order correctly.

Failed Payments and Reversals

Payments can fail for several reasons. Learn how to respond when a payment does not go through and what reversals mean.

Have Been Charged but Order Not Marked as Paid

Sometimes money leaves your Mobile Money account but the order does not show as paid. Learn why this happens and how to resolve it.