Shipping Requirements and Evidence

The Step That Documents Dispatch

Marking an order as shipped is not simply a status change. It is the seller's formal statement that the product has been dispatched, supported by information and evidence that allow the shipment to be traced and verified.

This step exists for good reason. A shipment record is what allows a buyer to follow the delivery, what allows Bukiia to review a delivery dispute, and what protects the seller's claim that fulfillment occurred. Done properly, it protects both parties.

Shipping Requirements

Before an order can be marked as shipped, the seller must provide the required shipping information. This includes the delivery type, the delivery reference, the shipment or handover date, and shipping evidence.

The delivery type identifies the method — rider, courier, transport agency, bus, driver, seller delivery, or another arrangement. The delivery reference allows the buyer or Bukiia to identify or follow up on the shipment. The shipment date records when dispatch occurred. And the shipping evidence documents the prepared parcel.

Shipping Evidence

The seller should provide clear photographs of the prepared parcel. A maximum of two photographs may be required. Where applicable, the parcel should clearly display the buyer's name, the destination, the phone number, the Bukiia order or reference number, and the shipment date.

These photographs serve a specific purpose. They establish that a parcel was prepared, packaged, addressed, and dispatched. They are the seller's record of fulfillment, and they are the reference point if a dispute later arises about what was sent.

Shipping photographs are transaction evidence. They are not intended to be public marketplace content.

Only Mark as Shipped After Dispatch

A seller should mark an order as shipped only when the correct product has been prepared, the product has been properly packaged, the required shipping information has been entered, and the product has actually been handed over or dispatched.

Falsely marking an order as shipped is a policy violation. It misleads the buyer, interferes with the order record, and may be treated as serious misconduct. The status carries an implicit claim — that the product is on its way — and that claim must be true.

Why Evidence Protects Sellers

Sellers sometimes see shipping evidence as an administrative burden. It is more accurate to see it as protection.

If a buyer later claims the product never arrived, the shipping evidence establishes that a parcel was dispatched to the correct destination with the correct reference. If a buyer claims the wrong product was sent, the evidence documents what was prepared. Without this record, a seller in a dispute has only their word. With it, they have a documented account.

Delivery Responsibility Continues

A seller's responsibility does not necessarily end when the seller hands a parcel to a driver or courier. The seller remains responsible for ensuring that the product reaches the buyer according to the applicable Bukiia transaction terms. Where a delivery provider is involved, the seller should retain appropriate delivery information and evidence.

This is why the delivery reference and shipping evidence matter so much. They connect the seller's dispatch to the delivery that follows, giving Bukiia something concrete to review if the chain breaks.