Privacy Policy

1. Information We Collect

Information You Provide

When you create an account or use Bukiia, we may collect information such as:

• •Full name
• •Email address
• •Phone number
• •Profile photo (optional)
• •Password (stored securely in encrypted form by our authentication provider)
• •City or town
• •Address (optional, used for delivery coordination)
• •Product listings you create
• •Order details, delivery information, and shipping evidence
• •Messages or reports you submit to us
• •Information you provide when contacting customer support

Payment Information (Bukiia Payments)

When you pay using Bukiia Payments, we collect or receive:

• •Transaction details (order amount, Consumer Protection Fee, date and status)
• •Payment status updates from our payment providers (successful, failed, refunded, disputed)
• •Partial payment identifiers (for example, the last few digits of a card or mobile money account), as returned by our payment providers

We do not store your full card numbers, mobile money PINs, or banking credentials. Those are handled directly by our payment providers.

Listing Information

When you list a product, we collect information including:

• •Product title
• •Category
• •Description
• •Price and currency
• •Condition
• •Stock quantity
• •Photos you upload
• •Your location or town
• •Listing status and publication date

Automatically Collected Information

When you use Bukiia, we may automatically collect:

• •Device type
• •Browser type
• •Operating system
• •IP address
• •Pages visited and products viewed
• •Time spent on the Platform
• •Referral source
• •Cookies and similar technologies
• •Diagnostic and performance information

2. How We Use Your Information

We use your information to:

• •Create and manage your account
• •Display your product listings
• •Connect buyers and sellers
• •Process orders and payments through Bukiia Payments
• •Administer Bukiia Buyer Protection, including investigating claims and issuing refunds where applicable
• •Allow users to contact one another
• •Improve the Platform and user experience
• •Personalize content and recommendations
• •Respond to customer support requests
• •Detect fraud, spam, abuse, or illegal activity
• •Enforce our Terms of Service
• •Comply with legal obligations
• •Send important account, security, order, and service notifications

3. Communication Between Users

Bukiia helps buyers and sellers connect.

When a buyer chooses to contact a seller, they may be redirected to WhatsApp or another communication method provided by the seller. Order-related updates are also sent within the Platform.

Bukiia is not responsible for the privacy practices, communications, or actions that occur on third-party platforms.

4. Payments and Consumer Protection Fee

Bukiia offers two payment options:

• •Bukiia Payments. Bukiia collects the payment and holds it until the buyer confirms delivery. This is the only payment method covered by Bukiia Buyer Protection.
• •Direct payment. Buyers and sellers arrange payment directly, outside the Platform. Bukiia does not receive, hold, or process any payment information in this case, and Buyer Protection does not apply.

When you use Bukiia Payments, a non-refundable Consumer Protection Fee (tiered based on order value, up to 3,000 FCFA) is added to your order. We record the amount, status, and outcome of every payment and refund processed through Bukiia.

5. Buyer Protection Claims

If you open a Buyer Protection claim, we collect and process additional information needed to verify it, including:

• •Claim details, photos, and any evidence you submit
• •Shipment evidence uploaded by the seller (including the photo of the sealed package)
• •Chat history between buyer and seller that is relevant to the claim
• •Delivery details and confirmation status on the order

Claims are used solely to verify the case and administer refunds where applicable. We aim to reach a decision within 24 hours of receiving all required evidence.

6. Delivery and Shipping Information

Delivery is arranged privately between buyers and sellers, but Bukiia records information needed to run order tracking and Buyer Protection:

• •Shipping status (for example, Marked as Shipped, Delivered, Confirmed)
• •The shipping photo uploaded by the seller at the time of marking an order as shipped
• •Delivery confirmation and any notes the buyer adds when confirming receipt

We do not operate a delivery network ourselves.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• •Keep you signed in
• •Remember your preferences
• •Improve website performance
• •Understand how users interact with Bukiia
• •Enhance security and fraud prevention

You may disable cookies through your browser settings, although some features of the Platform (like staying signed in, or completing checkout) may not function properly.

8. How We Share Information

We do not sell your personal information.

We may share information only in the following circumstances:

• •With service providers who help operate the Platform (such as hosting, authentication, analytics, cloud storage, and payment processing providers)
• •With the other party to a transaction, to the extent needed to complete the order (for example, sharing the buyer's name and delivery location with the seller to fulfil the order)
• •With payment providers to process payments and refunds
• •When required by law or legal process
• •To investigate fraud, abuse, or security incidents
• •To protect the rights, safety, or property of Bukiia, our users, or others
• •In connection with a merger, acquisition, or sale of our business or assets

9. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

Payment data is handled by regulated payment providers. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain your information only for as long as necessary to:

• •Provide our services
• •Maintain your account
• •Process orders, payments, refunds, and Buyer Protection claims
• •Comply with legal and tax obligations
• •Resolve disputes
• •Enforce our agreements

If you delete your account, some information may be retained where required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, and financial record-keeping.

11. Your Rights

Depending on applicable law, you may have the right to:

• •Access your personal information
• •Correct inaccurate information
• •Update your account details
• •Delete your account
• •Request deletion of certain personal information
• •Object to certain processing activities
• •Withdraw consent where processing is based on consent

Requests may be subject to legal or technical limitations — for example, we may need to retain certain transaction records for accounting or fraud prevention.

12. Children's Privacy

Bukiia is intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from children. If we become aware that a child has created an account, we may suspend or remove the account and delete associated personal information where appropriate.

13. Third-Party Services

Bukiia may integrate with or link to third-party services, including WhatsApp, payment providers, and other service providers.

These services have their own privacy policies, and we are not responsible for their privacy practices or content.

14. International Data Processing

Bukiia currently operates in Cameroon. Some of our service providers may process or store data in countries outside Cameroon.

By using Bukiia, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws.

We take reasonable steps to ensure that your information receives appropriate protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date and, where appropriate, notify users through the Platform.

Your continued use of Bukiia after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our support channels.