Passwords and Account Recovery

The Key to Your Account

Your password is the single credential that protects everything in your Bukiia account — your orders, your messages, your wallet, and your personal information. How you manage it determines how well your account is protected.

Choosing and Keeping a Password

Choose a password that is strong and unique — not reused from another service, not easily guessed, and not shared with anyone. Never share your Bukiia password. Bukiia staff should not require your password to provide normal support, and no legitimate process depends on knowing it.

A password reused across many services is only as secure as the least secure of those services. Keeping your Bukiia password unique to Bukiia limits the consequences of a compromise elsewhere.

If You Forget Your Password

If you forget your password, use the available password-reset process. This sends a recovery link or code to the email address associated with your account.

If you cannot recover the account — for example, if you no longer have access to the associated email — contact Bukiia Support. Be prepared to provide information that helps confirm your identity and ownership of the account.

Why Your Email Matters

Account recovery depends on access to the email address associated with your Bukiia account. This is one of the reasons Bukiia emphasises using an email you control and check regularly.

If your email account is compromised, your Bukiia account is at risk. Secure your email first, and keep it protected with a strong, unique password of its own.

Recovering Access Safely

If you regain access after a suspected compromise, take a moment to secure the account. Change your password. Review your account activity for anything unexpected. Check your orders, messages, and wallet activity for signs of unauthorised use.

If your email account itself may have been compromised, secure that first — it is the route to recovering everything connected to it.

A Simple Discipline

Password management is not complicated, but it requires consistency. A strong, unique password kept private, combined with a secure email address and a prompt response to any signs of compromise, is enough to protect your Bukiia account effectively.