What Buyer Protection Does Not Cover

The Limits of Protection

Understanding what Buyer Protection does not cover is as important as understanding what it does. A protection system that covered every possible dissatisfaction would be neither fair to sellers nor sustainable as a process. Buyer Protection is designed for genuine transaction failures — situations where what was promised is not what was delivered.

Some situations fall outside its scope. Recognising them helps buyers set realistic expectations and avoid disappointment when a dispute is not upheld.

Change of Mind

Buyer Protection is not a general change-of-mind guarantee. Situations that do not automatically create a valid dispute include:

• The buyer no longer wants the product.

• The buyer found a cheaper product elsewhere.

• The buyer expected a different appearance despite an accurate listing.

• The buyer ordered the wrong item.

• The buyer no longer needs the product.

In each of these cases, the transaction proceeded as described. The product is what the listing promised; the buyer's circumstances or expectations have changed. That is not a transaction failure, and Buyer Protection does not treat it as one.

A seller may voluntarily offer a return or an alternative arrangement where appropriate. But that is a matter of the seller's discretion, not an entitlement under Buyer Protection.

Disclosed Conditions

If a condition was clearly disclosed in the listing, it should have been taken into account before purchase. A buyer who purchases a used product described as having scratches cannot later dispute the scratches. The disclosure was made; the buyer had the opportunity to consider it.

This is why reading the listing fully matters. Disclosed conditions are part of what was agreed, and they are not grounds for a dispute.

Buyer-Caused Problems

Damage caused by the buyer is not covered. Neither are problems caused by inaccurate buyer information — for example, a failed delivery resulting from an incorrect address or phone number provided by the buyer.

Buyer Protection addresses problems arising from the transaction itself, not from the buyer's own actions or omissions after the fact.

Claims Unsupported by Evidence

A claim that cannot be supported by evidence cannot be upheld. Buyer Protection operates on the basis of what can be established — photographs, records, delivery references, messages, and other documentation. A claim without evidence is a claim that cannot be assessed.

This is not a barrier for buyers who have genuinely been wronged. It is a requirement that applies to everyone equally, and it is what makes the process credible.

Minor Differences

Minor differences that fall within what the listing described are not covered. If a product is described as "used, good condition" and arrives in good used condition, the transaction has been fulfilled as represented. Buyer Protection does not apply to differences that are within the range the listing established.

Why These Limits Exist

These limits are not loopholes. They define the boundary between a transaction that failed and a transaction that simply did not match the buyer's hopes. Buyer Protection addresses the former. Recognising the difference is what allows the process to remain fair and focused.